Frequently Asked Questions

General

  • What is Unigo?

    Powered by a network of the nation’s top college counselors and a vibrant community of enrolled college students, Unigo is the Web’s largest resource of information to find, get in, and pay for college. Unigo offers the ability for prospective students to have live one-on-one sessions with college counselors and current college students from around the country. With more than 15,000 college students and counselors available for sessions, prospective students can browse and search based on the type of desired session, areas of interest, region and much more. The counselors and college students available for live sessions have all been personally vetted by the Unigo team to ensure a valuable and informative experience. Prospective students also use Unigo for admissions advice and access to more than 200,000 multimedia reviews by students on 6,500 campuses across the country, for free. The reviews on Unigo are included in US News & World Report’s college directory and rankings. Founded in 2008, Unigo is based in New York and funded by McGraw Hill and angel investors.

  • Who is behind Unigo?

    Unigo.com is a Unigo Group property. Unigo Group improves students’ decision making and success by providing the most personalized and accurate platform for matching students with schools, financing, rewards and jobs.

    Unigo Group is a subsidiary of Aequitas Holdings, LLC (“Aequitas”). With over $500 million in assets under management, Aequitas is a credit-focused investment management firm that builds and distributes income-producing alternative investment solutions to institutional and high net worth clients. With a lending and fund management platform, Aequitas focuses on high yielding strategies within education, healthcare and private credit. Aequitas is headquartered in Portland, OR with over 200 employees and offices in SanDiego, Jacksonville, FL, and New York.

  • What problem does Unigo solve?

    Where you go to college is one of the four most expensive decisions of your life, as well as one of the most important. Yet, in many states, like California, there is only one college counselor for every 950 students. This means many students receive less than 20 minutes of counseling per year to help them figure out how to apply and pay for college. Additionally, when it comes to choosing a school most students make their decision by looking at the school’s own website. Thus, they are essentially taking the schools word for it. For a decision this important there had to be a better way. So Unigo was created, and has become the web’s largest resource for information on how to get in and pay for college. Since launch, Unigo has helped more than 4 million families by connecting them virtually with college advisors who can help them apply, get in and pay for college and with current students who can help them figure out what a school is really like.

  • How are current college students verified?

    To host live sessions on Unigo college students must register with a valid .edu email issued by their school. Once registered, college students may begin creating content. Once a minimum amount of content creation is reached, Unigo will review the student’s account. Once the account is approved the student may create availability and begin hosting live sessions about their school.

  • How are college counselors approved?

    Unigo operates an open marketplace for college counselors. Once registered, college counselors may begin creating content. When a minimum amount of content creation is reached the user’s account will be reviewed. Unigo will then review all publically available information on the counselor as well working with the professional counseling organizations to get a better understanding of a counselor’s status and background. If approved, the counselor will then be allowed to create availability and being hosting live sessions.

  • What are Live Sessions?

    A Live Session is a 60 minute live video/audio meeting with a top college counselor or 30 minute live video meeting with a current college student. These sessions allow prospective students and their families a chance to gather expert advice tailored to their needs. Sessions are available on everything from the admissions essay and financial aid package review to what a school’s dorms are really like. Unigo’s extensive and diverse group of college counselors and college students is always growing, making it easy for you to find the perfect match to answer your specific questions.

  • Where does Unigo’s content come from?


    Student College Reviews:

    Current college students are invited to create views of their college based on their own personal experience at the school. To contribute a review about a college a current .edu email associated with the school is required. Current college students can submit text, photo and video content about their college experience. Student reviews cover a range of topics including the dorms, professors, the campus and classes. Once a current college student has submitted the minimum amount of content we will review their account so that they may be approved to conduct chat sessions with prospective students.

    College Counselor Advice:

    Our growing and vibrant network of the top college counselors and financial aid advisors create thousands of pieces of advice on how to find, get in, and pay for college. Counselors contributing advice on Unigo have worked in college admissions offices, high schools and private practices. These counselors are now bringing their combined expertise to millions of students and parents each month on Unigo.com. Each counselor’s background, experience, current position and areas of expertise are listed on their Unigo profile. Before a college counselor can begin conducting live sessions with prospective students Unigo reviews their content, background and expertise. Our fantastic network of approved experts are available to speak with you and answer any questions you may have about the college search, application and financial aid process via live chat sessions!

    College Stats and Information

    We keep up to date stats and information on hundreds of colleges across the country with the help of college admissions departments, The National Center for Education Statistics and The Common Data Set Initiative. We are constantly working to maintain relevant and accurate statistics on each school listed on Unigo.

    Blog and Editorial Content and Rankings

    We work with our extensive network of current college students and top college counselors to create new editorial content exclusive to Unigo.com, our blog and newsletters. We utilize current college information and statistics as well as students reviews to create our college rankings lists.

General

  • What are Live Sessions?

    A Live Session is a 60 minute live video/audio meeting with a top college counselor or 30 minute live video meeting with a current college student. These sessions allow prospective students and their families a chance to gather expert advice tailored to their needs. Sessions are available on everything from the admissions essay and financial aid package review to what a school’s dorms are really like. Unigo’s extensive and diverse group of college counselors and college students is always growing, making it easy for you to find the perfect match to answer your specific questions.

  • What time zone do the calendars represent?

    If you have not yet registered an account you will see calendars reflecting your local time as dictated by your computer’s IP address. Once you have created an account you will have the ability to change your local time zone via the "Account" tab on your "My Unigo" page, should you need to. When you access a college counselor or college student's calendar you are viewing these as they apply to your local time or time zone selected. There is no need to convert based on the seller’s location.

  • Will I need to download anything prior to my session?

    To prepare for your session make sure to have the latest version of Adobe Flash downloaded and installed on your computer. Additionally, make sure your computer is running the latest version of your web browser. Users have also found it helpful to have headphones on hand to get the best sound quality during their session. Sessions are hosted on Unigo.com and you will not need to download any further software.

    Please test your camera and audio beforehand via the Tech Check page linked here: Tech Check

  • How should I prepare for my session with a college counselor or current student?

    Prior to your session we advise creating a list of topics and questions you hope to discuss. During the scheduling process you will be given the opportunity to include specific information about yourself and what you hope to achieve with your session. We encourage you to contribute as much information as possible. This information is shared with your expert so they may best prepare for your session. If you wish to speak about your essay please copy and paste the text into the space provided to you during scheduling.

  • What is Unigo’s cancellation/refund policy?

    We understand plans can change and do allow users the ability to cancel a scheduled session up to 12 hours before the session start time without penalty. Once the session has been cancelled the buyer's Unigo account will be credited and a new session can be booked. Confirmed sessions that are cancelled by the buyer less than 12 hours before the scheduled start time will not be eligible for a refund. In this event, the seller will receive a full payment for the scheduled session. In the event a confirmed session is cancelled by the seller less than 12 hours before the scheduled meeting start time the buyer will receive a full credit to their Unigo account and will be able to book a new session. Sessions that remain unconfirmed by the seller less than 12 hours before the session start time will be automatically cancelled and a full credit will be applied to the buyer's Unigo account.

  • How can I cancel a session I have scheduled?

    For High School Students: To cancel a session you have scheduled log into your account and access your “Chats” tab from the left hand side of your “My Unigo” page. For College Counselors and College Students: Log in to your account and access the “My Sessions” tab from your “My Unigo” Page. You will receive a full session credit for all sessions cancelled up to 12 hours before the start time

  • How can I reschedule a session?

    First you will need to cancel the session you have scheduled by logging into your account and accessing your "Chats" tab from your "My Unigo Page". You will receive a full session credit for all sessions cancelled at least 12 hours before the start time. You will then be able to select a new time slot and schedule a new session. Please Note: you will only be able to schedule a session at least 24 hours in advance.

Audio/Video Troubleshooting

  • What happens if I am disconnected during my Live Session?

    For High School Students: If you are disconnected during your session you may re-enter your session by logging into Unigo.com and accessing your "Chats" tab on your "My Unigo" page. For College Counselors and College Students: If you are disconnected during your session you may re-enter your session by logging into Unigo.com and accessing your "My Sessions" tab on your “My Unigo” page.

  • Where can I test my camera and audio before my chat?

    Please test your camera and audio beforehand via the Tech Check page linked here: Tech Check

  • Will I need to download anything prior to my session?

    To prepare for your session make sure to have the latest version of Adobe Flash downloaded and installed on your computer. Additionally, make sure your computer is running the latest version of your web browser. Users have also found it helpful to have headphones on hand to get the best sound quality during their session. Sessions are hosted on Unigo.com and you will not need to download any further software. Please test your camera and audio beforehand via the Tech Check page linked here Tech Check

  • What are the system requirements for participating in a Live Session?

    PC Requirements

    • Operating System: Windows XP+, OSX 10.4+
    • CPU: Any 2 Ghz dual core processor or greater.
    • Memory: 1 GB
    • Must have video: Yes
    • Must have microphone: Yes
    • Flash: Flash Player 10.3 or later
    • Browser types: Firefox 3.0+, Safari 4.0+,Internet Explorer 7+, Chrome

    Bandwidth Requirements

    • Outbound from the participant: 900kbps
    • Inbound to the participant: 1.2mbps

    A standard DSL line with a minimum upload and download speed of 900kbps per call participant

  • How do I turn off my video stream?

    You may turn on or off your video feed at any time by clicking the Video tab located under your video feed.

  • Where can I see the remaining time left in my session?

    Your remaining chat time is visible on the timer above your video feed.

  • How can I adjust my Flash settings?

    On a PC you can edit your Flash settings by clicking Start and then Settings. Next, click on Control Panel and select Flash Player. To edit your Flash settings on a Mac open your Systems Preferences menu then look under the ‘Other’ section. Select the Flash Player icon

  • Where can I download the latest version of Flash?

    For best results with this application, we recommend updating to the latest flash player: Here

  • How do I edit my video or audio settings during a Live Session?

    Hover your mouse above your video stream box or select the video tab bar under your video stream to edit your video and audio settings.

  • How do I mute my microphone?

    Hover your mouse above your video stream box or select the settings tab bar under your video stream to edit your audio settings at any time.

  • Why am I hearing an echo during my session?

    To avoid echo make sure your microphone is not pointed to your speakers, or use headphones. Additionally, don't use maximum volume setting. To edit your volume setting select the Settings tab under your video feed.

General

General

  • What is Unigo?

    Powered by a network of the nation’s top college counselors and a vibrant community of enrolled college students, Unigo is the Web’s largest resource of information to find, get in, and pay for college. Unigo offers the ability for prospective students to have live one-on-one session’s with college counselors and current college students from around the country. With more than 15,000 college students and counselors available for sessions, prospective students can browse and search based on the type of desired session, areas of interest, region and much more. The counselors and college students available for live sessions have all been personally vetted by the Unigo team to ensure a valuable and informative experience. Prospective students also use Unigo for admissions advice and access to more than 200,000 multimedia reviews by students on 6,500 campuses across the country, for free. The reviews on Unigo are included in US News & World Report’s college directory and rankings. Founded in 2008, Unigo is based in New York and funded by McGraw Hill and angel investors.

  • What are the benefits of joining Unigo as a college counselor?

    Thousands of college counselors have contributed to the Unigo community. Why do they do it? There’s one college counselor for every 500 high students. Counselors are spending 35 minutes per student per year. The Gates Foundation has called this a "national crisis." The counselors on Unigo want to help provide high quality college counseling to even more students and make a real difference.

    Unigo counselors have the opportunity to make money by having video, audio and text chats with students directly through the site. In addition, Unigo has several tools to help counselors build their business and connect with students. Using our quick and easy tools you can put all of your college advice in one place – through text and video. You can send all of your students and clients to your profile so they can benefit from your college advice. Unigo members can follow your account, which means they'll be notified every time you add new advice so they can keep learning from you. Some of our most popular contributors are featured in USA Today, US News & World Report, The Huffington Post, Seventeen Magazine, and more! For more information click here Get Started

My Profile

  • What is My Unigo?

    After registering you will access My Unigo, your personal dashboard on the Unigo site. Through My Unigo you can manage your profile, contribute expertise, win badges and improve your standing in each category of expertise. If you are one of the counselors approved to earn money, My Unigo is also where you’ll manage students and families who want to chat with you, approve purchased chats, access the chat feature, and view how much income you’re earning through our service.

  • Can I edit or delete my submissions after I’ve posted them?

    Yes, any questions you answer can be edited at any time. You will see a list of all the questions you have already answered on your 'My Unigo' page. There will be an 'Edit Answer' link below each question.

  • How can I share my expertise with my students and colleagues?

    Send students and colleagues a link to your custom URL and they’ll see your expertise right away. For free. They won’t need to register to see your expertise. It’s that easy.

  • As an Expert, can I answer questions about a specific college?

    You can indicate on your profile the colleges where you have the most experience getting students accepted, however right now College Counselors can only contribute info on college admissions and financial aid, and only college students can post info on specific colleges.

  • What are badges and how do I earn them?

    Badges help demonstrate your expertise in a particular category (for example, you can earn the Essay badge for expertise you’ve contributed on writing a fantastic Essay). You earn badges by contributing a certain volume of expertise in a given category.

  • How do I move up as a counselor in my areas of expertise?

    The more expertise you contribute in each category, the more Unigo will recognize you as an expert in that category. There are multiple ways that we recognize youas an expert. As you contribute expertise within a category (for example, the Essay) you will get the Essay badge which will display on your profile and throughout the site. When you've contributed expertise to more questions in the Essay category than any other counselor, you will be featured as a Top Counselor both on your profile and in the Essay section. Creating an intro video to introduce yourself as well as adding colleges you specialize in to the 'College Specialization' section will also help your profile become more prominent in search results. Finally, we feature our Top Counselor across a variety of channels, including the monthly newsletter which goes out to millions of prospective high school students and their families, and with our media partners USA Today, US News & World Report, The Huffington Post, Seventeen Magazine, and more!

  • How do I get my expertise featured in USA Today and other outlets?

    Unigo has relationships with some of the world’s biggest media brands including USA Today, US News & World Report, The Huffington Post, and many more! We constantly review counselor content to find the absolute best to submit to these publications. Contributing your content will get your advice to a wider audience, and give you national exposure to build your personal brand. If you would like to have your content considered for syndication contact us at expert@Unigo.com. Please include a link to your Unigo profile. For examples of our articles appearing in these publications, click on the following links for US News & World Report, USA Today, and Huffington Post.

  • Is the information I add to my profile viewable by the public?

    Yes, your profile is a public facing record of your expertise and is viewable to those using Unigo.com in their college search.

  • How do I record my intro video?

    An intro video is a great way for you to introduce yourself and share your experience. Please keep your intro video under two minutes in length. Talk about yourself and what sets you apart. This is your chance to sell yourself. Be creative and speak clearly! Please note, video file size can not exceed 15MB. Please place your camera in a fixed position, either securely anchored to your desktop or resting on a flat and stable surface. You should not be holding the camera in your hands or letting it rest on your lap, nor should someone else be holding the camera for you. The recording quality of a video depends on two things: the model of camera and the amount of available light. Practically speaking, this means that adding an extra desk lamp to your “recording studio” can yield results similar to purchasing a more expensive camera.

  • If I’ve already written blog posts or articles featuring my expertise, can I repost them on Unigo?

    Absolutely. Our goal is to help you and your advice reach the widest possible audience and reach the most people. We encourage counselors to repost advice from the blogs or past articles on the personal page on My Unigo and doing so will help you win badges, move up in categories, get featured in external press and more!

  • Can I list my personal website and contact information on my Unigo profile?

    We do ask that college counselors not take or direct students outside of the Unigo platform as we will then not be able to monitor or guarantee the students chat experience. We ask that counselors not list their personal websites or contact information on their Unigo.com profile to avoid confusion.

Getting Started

  • Is this service for both public and private counselors?

    Absolutely. For public counselors, we make sure you only see students who do not attend your high school or have siblings who attend your high school. We do ask that you please confirm with your employer as to whether they allow contract employment and that you comply with all applicable laws. For private counselors, we help you reach students who are outside of your geographic area and help you fill any excess inventory you or your practice might have.

  • How much money can I make?

    Counselors make $50 per 60 minute session. You set your own schedule. You can schedule occasional Live Sessions to supplement your current counseling schedule, or multiple sessions every day to maximize your earnings and the number of students you are able to reach. Along the way, you will be providing a major service to the millions of families struggling with this process every year who don't have access to the counseling they require.

  • How do I get approved to make money on Unigo?

    To become one our paid counselors, register for the site in under 60 seconds, fill out your profile and tell us a little about yourself. Then contribute your expertise on 3 or more questions via text and/or video (note: video answers increase your likelihood of being approved). Your answers will promptly be reviewed by our editorial team who will let you know if you’ve been accepted into our program.

    To be a paid counselor, you must be an individual, and cannot register as an organization or group of counselors. Descriptive information entered into profile fields must be your own, and not that of any colleagues, business partners, or other parties.

  • What happens once I’m approved?

    Once approved, we will unlock additional fields on your profile which will allow you to share more about yourself, your professional experience and the areas of the college admissions and financial aid process where you feel qualified to provide advice. This will help our users get to know you better and will help us proactively help you with prospective clients. In early December, you will be provided with additional tools in your My Unigo dashboard including the ability to indicate times when you’re available for virtual counseling sessions, tools to help you manage your clients as well as review and pay out the money you’ve earned.

  • What technology will I need to conduct a Live Session?

    Once approved you indicate on your profile whether you have a webcam (necessary to do a video chat), a microphone (necessary for an audio chat) or just a keyboard (to do a text chat). Prospective clients can then choose which of the three mediums they would prefer to use during your chat.

  • How will I be paid?

    Our sellers are paid on a monthly cycle via PayPal. You will be paid for the current month's sessions in the following month's pay cycle. Please make sure the email address associated with your PayPal account has been entered into the PayPal Payment Information field on your Account Settings page. We ask that sellers create a PayPal account prior to conducting their first Live Session.

    Your work with Unigo will be contract work and thus Unigo will not collect taxes from your payments. Sellers are responsible for reporting their earnings.

  • How will prospective students find me?

    Unigo uses an intelligent matching search engine which helps match students going through this process with the counselors most able to help them, either on specific areas of expertise or getting into particular colleges. In addition, Unigo will proactively market you on our home page, in topic pages, in our email newsletters, and on our partner sites like USA Today, US News & World Report, Huffington Post and more. You also play a role. By contributing more expertise in your My Unigo dashboard and building out your profile, you enhance your public facing page and illustrate your expertise in a way that may attract prospective clients.

  • Where do I enter my Paypal information so that I can be paid?

    Please enter your PayPal payment information on your Account Settings page prior to conducting your first Live Session.

  • I’m a public school college counselor, how do I ensure I won’t get booked by a student from my high school or one of their siblings?

    We recognize that in many states public school counselors cannot charge money to offer counseling to students (or the siblings of students) from their high school. As a result we have taken action to ensure this never happens through Unigo. Only registered users of our site can book chats with college counselors. When registering, users indicate the high school they and their family members attend. When someone tries to schedule a chat with you, you are alerted to the high school they (and their family members) attend. If there is a match, you will have the opportunity to decline the chat.

  • I'm employed full time. Can I still join Unigo's network of college counselors?

    Yes, but please confirm with your employer as to whether they allow contract employment. As per our terms of service, you must comply with all applicable laws.

  • I am a service provider on another website. Can I still join Unigo's network of college counselors?

    Yes, but please confirm with any other sites you work with as to whether they allow contract employment. As per our terms of service, you must comply with all applicable laws.

  • Can I conduct Live Sessions if I am currently employed at a college or university?

    If you are currently employed at a college or university we welcome your content contributions but regret we will not be able to approve your account to conduct Live Sessions with students at this time.

Live Sessions

  • Can I take customers outside the Unigo platform?

    Unigo handles all scheduling, payment, technology, rating and reviewing, along with any disputes or technical issues for sessions created through Unigo.com. We do ask that college counselors not take students outside of the Unigo platform as we will then not be able to monitor or guarantee the students chat experience.

  • What happens when someone buys a Live Session with me?

    You will be notified via email as soon as a Live Session purchase with you is completed. You will then be asked to log in and accept your scheduled session. Once you accept, via your "My Unigo" page, your session is fully confirmed. Occasionally, you may find you are unable to accommodate a Live Session and may need to deny the purchase. If the scheduled session is not confirmed 12 hours before the scheduled start time the session will be automatically cancelled. If you fail to respond to your session notifications restrictions may be placed on your ability to sell future Live Sessions on Unigo.

  • Can the buyer indicate what they want to discuss during the Live Session in advance?

    During the purchase process, the buyer can send you a one-way message indicating the topics they'd like to discuss, plus they can select from your areas of expertise.

  • What can I do to prepare for a Live Session?

    To fully prepare for a Live Session review the general topics selected by the prospective client along with any specific questions or comments the student indicated. Make sure to have the latest version of Adobe Flash downloaded and installed on your computer. Additionally,confirm your computer is running the latest version of your web browser. Users have also found it helpful to have headphones on hand to get the best sound quality during their session. Sessions are hosted on Unigo.com and you will not need to download any further software. Please test your camera and audio beforehand via the Tech Check page linked here:Tech Check

  • Can I test my settings before a Live Session starts?

    To prepare for your session make sure to have the latest version of Adobe Flash downloaded and installed on your computer. Additionally, make sure your computer is running the latest version of your web browser. Users have also found it helpful to have headphones on hand to get the best sound quality during their session. Sessions are hosted on Unigo.com and you will not need to download any further software. Please test your camera and audio beforehand via the Tech Check page linked here: Tech Check

  • What happens if I get disconnected during a Live Session?

    If you are disconnected during your session you may re-enter your session by logging into Unigo.com and accessing your "My Sessions" tab in your "My Settings" menu

  • What happens if I don't show up for Live Session?

    If you don't show up for your Live Session (after the 5 minute grace period ends), you will not be paid for the session. If there are extenuating circumstances, please contact customer support at support@unigo.zendesk.com

  • What happens if the buyer doesn't show up for a Live Session?

    Both you and the buyer have a short grace period that provides 5 extra minutes for both of you to sign into your session. If the buyer fails to log in after the grace period ends, you will still be paid for your session.

  • How do I set my calendar availability?

    Go to ‘My Availability’ (located under Seller Tools on your My Unigo page) and use the calendar to indicate when you’ll be available for Live Sessions. Click done. We recommend setting your recurring calendar so that you won’t have to update your availability again until your day-to-day schedule changes.

Tips For Recording Video Content

  • Your Audio Set-Up

    Please disable cell-phone and computer alerts announcing “You’ve Got Mail!” You may need to close desktop applications, silence your ringer, or change your device’s notification settings. Whenever possible turn off fans, air conditioners and other “white noise” generators.

  • Your Attire and Presentation

    Dress as you normally would in a professional situation. When convenient, we ask that you select attire in neutral colors and subdued patterns (this is for purely technical reasons involving color timing). Avoid shiny jewelry and items that must be continually adjusted.

  • Your Camera Set-Up

    Please place your camera in a fixed position, either securely anchored to your desktop or resting on a flat and stable surface. You should not be holding the camera in your hands or letting it rest on your lap, nor should someone else be holding the camera for you. We would like you to be centered in the frame with your head and shoulders visible. If your face is completely filling the screen, you are sitting too close. If your entire torso from the waist up is in the frame, you’ll need to move a little closer. With most laptop/desktop computers, a distance of 2 to 4 feet from the camera is usually ideal. The lens should eye level and pointed straight at you, not tilted up or down. As a rule of thumb, we shouldn’t see the floor behind you, the ceiling above you or the inside of your nose.

  • Your Lighting Set-Up

    The recording quality of a video depends on two things: the model of camera and the amount of available light. Practically speaking, this means that adding an extra desk lamp to your “recording studio” can yield results similar to purchasing a more expensive camera. Additional lighting not only makes a shot “brighter.” It also (a) improves video resolution, producing a crisper image at higher definition; (b) captures colors more faithfully, so your picture does not look washed out; and (c) increases the “depth of field” — the area that’s in focus at any moment — which means your auto-adjusted lens won’t jerk focus in a stop-start way whenever you move your head. Your face and the room visible behind you should be evenly lit. A single light source such as a window or an overhead light will usually suffice, so long as you are positioned facing in its general direction. Here are some common problems to watch out for: Sitting directly below an overhead light. This can make your eyes look impenetrably dark and cavernous — a great Horror-movie effect that’s less than ideal for counseling. Sitting beside an open window or bank of lights. Light coming exclusively from your left or right can create an overly dramatic effect that leaves half your face in shadow. Sitting in front of lights which appear in the frame. Most cameras automatically adjust exposure based on how bright a shot is. Excessive backlighting means that either your face is plunged into darkness or will be surrounded by an otherworldly of halo of white light and floating orbs. These problems can usually be solved by moving or turning your chair, or by adding an additional lighting source such as a desk placed to balance the direction of the primary light.

General

  • What is Unigo?

    Powered by a network of the nation’s top college counselors and a vibrant community of enrolled college students, Unigo is the Web’s largest resource of information to find, get in, and pay for college. Unigo offers the ability for prospective students to have live one-on-one session’s with college counselors and current college students from around the country. With more than 15,000 college students and counselors available for sessions, prospective students can browse and search based on the type of desired session, areas of interest, region and much more. The counselors and college students available for live sessions have all been personally vetted by the Unigo team to ensure a valuable and informative experience. Prospective students also use Unigo for admissions advice and access to more than 200,000 multimedia reviews by students on 6,500 campuses across the country, for free. The reviews on Unigo are included in US News & World Report’s college directory and rankings. Founded in 2008, Unigo is based in New York and funded by McGraw Hill and angel investors.

  • What are the benefits of joining Unigo?

    Hundreds of thousands of college students have contributed to the Unigo community. Why should you?

    • Because you love your school. Want to tell world why? Shape your school’s reputation for the better.
    • Because you think your school is under-rated. More people should appreciate it!
    • Because you have issues with your school. Unigo provides a platform to share your opinions and incentivize your school to change for the better.
    • Because you want to share your individual story as a student at your school. Millions of high school students want to know how students just like them – whether African-American or female or gay or computer science buffs or Hawaiians – are experiencing life at school.
    • Because you want to help high school students and parents who are going through this stressful process make the right choice.
    • Because you want to represent your club or team or student activity group.
    • Because you want to be featured in USA Today, US News & World Report, Huffington Post and many other publications.
    • And last but not least, you want to make $16/hour talking about your school from your dorm room! For more information click here Get Started

  • I can't find my school on Unigo. What should I do?

    Please send an email to support@unigo.zendesk.com

My Profile

  • Why should I contribute a review about my school?

    To make a difference to the millions of students researching colleges each year by letting them know your story of what life is really like at your school. Through Unigo you can also help shape your school’s reputation for years to come.

  • What is My Unigo?

    After registering you will access My Unigo, your personal dashboard on the Unigo site, to fill out your college review. Once you’ve completed your review, My Unigo will help you update your profile, edit your review and if you wish, you can continue to answer additional questions about your school through either text or video. As you answer additional questions, you can compete with your classmates, earn badges and see how your school stacks up against its rival schools on Unigo.

    If you’re one of the college students approved to earn money through the site, My Unigo is also where you will manage prospective students and families who want to chat with you about your college; approve scheduled chats; have chats using video, audio and/or text; and manage all the money you’ll earn through our service.

  • How do I review my school?

    Register in under 60 seconds. You will then be entered into the process of creating a review. Our custom tools make it easy to answer questions using text or video.

  • Is the information I add to my profile viewable by the public?

    Yes, your profile is a public facing record of your expertise and is viewable to those using Unigo.com in their college search.

  • Can I edit or delete an answer after I've posted it?

    Yes, any questions you answer can be edited at any time. You will see a list of all the questions you have already answered on your 'My Unigo' page. There will be an 'Edit Answer' link below each question.

  • How should I record my intro video?

    An intro video is a great way for you to introduce yourself and share your experience. Please keep your intro video under two minutes in length. Talk about yourself and what sets you apart. This is your chance to sell yourself. Be creative and speak clearly! Please note, video file size can not exceed 15MB. Please place your camera in a fixed position, either securely anchored to your desktop or resting on a flat and stable surface. You should not be holding the camera in your hands or letting it rest on your lap, nor should someone else be holding the camera for you. The recording quality of a video depends on two things: the model of camera and the amount of available light. Practically speaking, this means that adding an extra desk lamp to your “recording studio” can yield results similar to purchasing a more expensive camera.

  • What happens after I’ve created a review?

    Your review gets posted to your college’s profile, you’ll also get a custom URL (for example, Tina Brown’s URL would be Unigo.com/CollegeStudents/Tina_Brown) so that you can share your review with friends, family, or prospective students from your high school who might be interested in attending your college.

  • Do I have to use my real name when creating a review?

    You’re free to use your real name (first only or first and last) or a pseudonym of your choice. While we prefer you use your real name, we do understand some students wish to use a pseudonym in order to speak freely about their school. To edit the name associated with your reviews, log in and access the ‘Account Settings’ page from the ‘My Settings’ menu.

  • Is my review really going to have much influence on the perception of my school?

    Absolutely! Your review will be read by hundreds of thousands of prospective students each year. Unigo powers college reviews for US News & World Report, and so your review could be featured there as well as in profiles of your school by USA Today, Huffington Post, McGraw-Hill Education, and many other mainstream media outlets.

  • How do you verify each reviewer goes to that college?

    You will only have the ability to review a school if you have that school’s unique .edu email address.

  • Can I review a school in which I am not a student?

    No, you must have the .edu email address for the school that you wish to review.

  • As a member of Unigo's network of college students, can I really tell the truth about life at my school, even if it's not so great?

    Yes, prospective students are looking for your personal opinion and experience. You should only answer questions you are comfortable with and for which you know the answer.

Getting Started

  • What happens once I’m approved?

    Once approved, we will unlock additional fields on your profile which will allow you to share more about yourself (for example, you might want to list other colleges you’ve applied to or your extracurriculars on campus). This will help users get to know you better and will help us match you with prospective students who might be a fit for your school and who would enjoy speaking with you. You will now also have the ability to create availability on your calendar and begin hosting Live Sessions with prospective students.

  • How much money can I make?

    To start, college students make $8 for a 30 minute web chat or $16 per 60 minutes. You set your own schedule. You only take the webchats you want to take. We provide all the tools you need (scheduling, reminders, video audio and text webchat technology, payment processing and disbursement). You can schedule webchats occasionally or you can schedule multiple webchats every day to make a lot of money. Along the way, you will be providing a major service to families trying to figure out if your school is the right fit for them. And who knows? You may even run into a student you helped next year on campus!

  • What technology do I need to do a chat?

    Once approved you indicate on your profile whether you have a webcam (necessary to do a video chat), a microphone (necessary for an audio chat) or just a keyboard (to do a text chat). Prospective clients can then choose which of the three mediums they would prefer to use during your chat.

  • How long does it take to be approved and how will I be notified?

    In order to be approved to conduct Live Sessions on Unigo college students must submit a minimum of three reviews about their school. Our approval process, once the minimum amount of content has been submitted, typically takes 5 to 7 business days. Once your account has been approved you will be contacted via email with more information on getting started.

  • How will prospective college students find me?

    In early December we will be launching an intelligent matching engine to match students with colleges they might be interested in and students at each college who share their interests and who they might want to speak with. In addition, Unigo will proactively market you on your college’s main page, on our home page, in our email newsletters, and on our partner sites like USA Today, US News & World Report, Huffington Post and more. You also play a role. If you’d like to be featured more prominently, answer more questions about your school in your My Unigo dashboard and we’ll feature that content all throughout our site. You can also send a link to your personal page to friends, family and students from your high school in case they would like to speak with you.

  • How will prospective students find me?

    Unigo uses an intelligent matching engine to match students with colleges they might be interested in and students at each college who share their interests and who they might want to speak with. In addition, Unigo will proactively market you on your school’s main page, on our home page, in our email newsletters, and on our partner sites like USA Today, US News & World Report, Huffington Post and more. You also play a role. If you’d like to be featured more prominently, answer more questions about your school in your My Unigo dashboard and we’ll feature that content all throughout our site. You can also send a link to your personal page to friends, family and students from your high school in case they would like to speak with you.

  • How will I be paid?

    Our sellers are paid on a monthly cycle via PayPal. You will be paid for the current month's sessions in the following month's pay cycle. Please make sure the email address associated with your PayPal account has been entered into the PayPal Payment Information field on your Account Settings page. We ask that sellers create a PayPal account prior to conducting their first Live Session.

    Your work with Unigo will be contract work and thus Unigo will not collect taxes from your payments. Sellers are responsible for reporting their earnings.

  • Where do I enter my PayPal information so that I can be paid?

    Please enter your PayPal payment information prior to conducting your first Live Session on your Account Settings page.

  • I'm in a work-study program. Can I still join Unigo's network of college students?

    Yes, but please confirm with your work-study program as to whether they allow contract employment. As per our terms of service, you must comply with all applicable laws.

  • How are taxes handled?

    Sellers are responsible for paying their own Federal and State income and sales or use taxes. Unigo will not withhold for taxes, nor for Social Security and Medicare as applicable. You should consult your accountant or State Department of Revenue to best determine how to handle your situation. Many states do not require sales or use taxes to be collected for services that you will be providing to your clients (a notable exception is Hawaii, which collects general excise taxes on all income). Unigo will provide 1099 forms when applicable for any given taxable year.

Live Sessions

  • What happens when someone buys a Live Session with me?

    You will be notified via email as soon as a Live Session purchase with you is completed. You will then be asked to log in and accept your scheduled session. Once you accept, via your "My Unigo" page, your session is fully confirmed. Occasionally, you may find you are unable to accommodate a Live Session and may need to deny the purchase. If the scheduled session is not confirmed 12 hours before the scheduled start time the session will be automatically cancelled. If you fail to respond to your session notifications restrictions may be placed on your ability to sell future Live Sessions on Unigo.

  • Can the buyer indicate what they want to discuss during the Live Session in advance?

    During the purchase process, the buyer can send you a one-way message indicating the topics they'd like to discuss, plus they can select from your areas of expertise.

  • How can I increase the amount of Live Sessions I conduct?

    Here's some advice on how to help increase your business:

    • Every time you log in to Unigo, you will be prompted to answer questions that prospective college students have sent us about college. Topics range from academics to campus life. Answering these questions helps push your profile higher up in our college student search results.

    • Keep an up to date availability calendar.

    • Create an intro video. This is a great opportunity to introduce yourself.

    • Word of mouth can go a long way. Get back in touch with your old high school. Maybe there’s a counselor or coach you can reach out to or a teacher who may have written your college recommendation letter. See if they know of any students thinking about applying to your college.

  • What can I do to prepare for a Live Session?

    To fully prepare for a webchat, review the general topics selected by the buyer along with any specific questions that the buy indicated during the purchase. After a webchat is purchased you will also receive from Unigo an outline of relevant discussion topics that you should plan to cover during the discussion.

  • Can I test my settings before a Live Session starts?

    To prepare for your session make sure to have the latest version of Adobe Flash downloaded and installed on your computer. Additionally, make sure your computer is running the latest version of your web browser. Users have also found it helpful to have headphones on hand to get the best sound quality during their session. Sessions are hosted on Unigo.com and you will not need to download any further software. Please test your camera and audio beforehand via the Tech Check page linked here: /MyUnigo/VideoChat/VideochatInstructions.aspx

  • What happens if I get disconnected during a Live Session?

    If you are disconnected during your session you may re-enter your session by logging into Unigo.com and accessing your "My Sessions" tab in your "My Settings" menu.

  • What happens if I don't show up for a Live Session?

    If you don't show up for your Live Session (after the 5 minute grace period ends), you will not be paid for the session. If there are extenuating circumstances, please contact customer support at support@unigo.zendesk.com.

  • What happens if the buyer doesn't show up for a Live Session?

    Both you and the buyer have a short grace period that provides 5 extra minutes for both of you to sign into your session. If the buyer fails to log in after the grace period ends, you will still be paid for your session.

Tips For Recording Video Content

  • Your Audio Set-Up

    Please disable cell-phone and computer alerts announcing “You’ve Got Mail!” You may need to close desktop applications, silence your ringer, or change your device’s notification settings. Whenever possible turn off fans, air conditioners and other “white noise” generators.

  • Your Attire and Presentation

    Dress as you normally would in a professional situation. When convenient, we ask that you select attire in neutral colors and subdued patterns (this is for purely technical reasons involving color timing). Avoid shiny jewelry and items that must be continually adjusted.

  • Your Camera Set-Up

    Please place your camera in a fixed position, either securely anchored to your desktop or resting on a flat and stable surface. You should not be holding the camera in your hands or letting it rest on your lap, nor should someone else be holding the camera for you. We would like you to be centered in the frame with your head and shoulders visible. If your face is completely filling the screen, you are sitting too close. If your entire torso from the waist up is in the frame, you’ll need to move a little closer. With most laptop/desktop computers, a distance of 2 to 4 feet from the camera is usually ideal. The lens should eye level and pointed straight at you, not tilted up or down. As a rule of thumb, we shouldn’t see the floor behind you, the ceiling above you or the inside of your nose.

  • Your Lighting Set-Up

    The recording quality of a video depends on two things: the model of camera and the amount of available light. Practically speaking, this means that adding an extra desk lamp to your “recording studio” can yield results similar to purchasing a more expensive camera. Additional lighting not only makes a shot “brighter.” It also (a) improves video resolution, producing a crisper image at higher definition; (b) captures colors more faithfully, so your picture does not look washed out; and (c) increases the “depth of field” — the area that’s in focus at any moment — which means your auto-adjusted lens won’t jerk focus in a stop-start way whenever you move your head. Your face and the room visible behind you should be evenly lit. A single light source such as a window or an overhead light will usually suffice, so long as you are positioned facing in its general direction. Here are some common problems to watch out for: Sitting directly below an overhead light. This can make your eyes look impenetrably dark and cavernous — a great Horror-movie effect that’s less than ideal for counseling. Sitting beside an open window or bank of lights. Light coming exclusively from your left or right can create an overly dramatic effect that leaves half your face in shadow. Sitting in front of lights which appear in the frame. Most cameras automatically adjust exposure based on how bright a shot is. Excessive backlighting means that either your face is plunged into darkness or will be surrounded by an otherworldly of halo of white light and floating orbs. These problems can usually be solved by moving or turning your chair, or by adding an additional lighting source such as a desk placed to balance the direction of the primary light.

General

  • What are Live Sessions?

    A Live Session is a 60 minute live video/audio meeting with a top college counselor or 30 minute live video meeting with a current college student. These sessions allow prospective students and their families a chance to gather expert advice tailored to their needs. Sessions are available on everything from the admissions essay and financial aid package review to what a school’s dorms are really like. Unigo’s extensive and diverse group of college counselors and college students is always growing, making it easy for you to find the perfect match to answer your specific questions.

  • Will I need to download anything prior to my session?

    To prepare for your session make sure to have the latest version of Adobe Flash downloaded and installed on your computer. Additionally, make sure your computer is running the latest version of your web browser. Users have also found it helpful to have headphones on hand to get the best sound quality during their session. Sessions are hosted on Unigo.com and you will not need to download any further software.

    Please test your camera and audio beforehand via the Tech Check page linked here: Tech Check

  • Where can I find college counselors focusing on the admissions process?

    You can browse and search our database of college counselors focusing on all aspects of the admissions process here: Admissions Counselors

  • Where can I find college counselors focusing on financial aid?

    You can browse and search our database of college counselors focusing on all aspects of the financial aid process here: Financial Aid Experts

  • Where can I find the College Match Tool?

    You can find the College Match Tool here: College Match Tool

  • How should I prepare for my session with a college counselor or current student?

    Prior to your session we advise creating a list of topics and questions you hope to discuss. During the scheduling process you will be given the opportunity to include specific information about yourself and what you hope to achieve with your session. We encourage you to contribute as much information as possible. This information is shared with your expert so they may best prepare for your session. If you wish to speak about your essay please copy and paste the text into the space provided to you during scheduling.

  • Where can I view the college rankings?

    You can view the college ranking lists here: College Rankings

  • What does a Live Session cost?

    A 60 minute session with a college counselor is $100.00 and a 30 minute session with a college student is $30.00.